Returns & Exchanges
At CRAFTSMM, we stand by the quality of our home goods and offer a hassle-free 30-day return policy to ensure you are completely satisfied with your purchase. If your item isn't the perfect fit for your space, we are here to help you find a solution.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and receive a return authorization number.
Pack with Care
Securely place the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Ship the Package
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our warehouse team inspects the returned home goods, we will issue a full refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing